Here’s the detailed alignment of evidence and document sections supporting the claim for “Trapped in Gatwick Airport,” using Exhibits A to N and Exhibits 1 to 34:

 

Alignment of Exhibits with "Trapped in Gatwick Airport"

Exhibit Reference

Description

Relevance to Claim

Exhibit E

British Airways Information Desk Interaction

Provides evidence of the claimant’s interactions at the British Airways desk when seeking assistance after missing the flight and being trapped in the departure terminal.

Exhibit 5

EasyJet Supervisor’s System Screenshot

Highlights the root causes of the issue, including errors in booking data and failures to provide adequate assistance, leading to the claimant being stranded at Gatwick Airport.

Exhibit 19

Passenger Testimonies and Communication Logs

Documents the shared frustrations of other passengers similarly trapped after missing their flight and unable to exit the departure terminal.

 

Relevant Sections of the Document Supporting the Claim

Section Title

Details Supporting "Trapped in Gatwick Airport"

Outbound Journey: Gatwick Airport

Describes how the claimant and others were confined to the departure terminal after missing their flight due to Trip.com’s errors and EasyJet’s insufficient assistance.

Customer Service Interactions

Highlights the prolonged delays in receiving help and the lack of accessible solutions provided by staff at Gatwick, which left passengers stranded.

Analysis and Findings

Examines systemic failures by both Trip.com and EasyJet that contributed to the claimant’s inability to exit the terminal in a timely manner.

Journey Details

Details the claimant’s attempts to navigate the airport and secure assistance while being trapped in the departure terminal.

 

Key Evidence from "Exhibits 1 to 34"

Exhibit #

Details

Exhibit 5

Screenshot of EasyJet supervisor’s system revealing issues that caused delays and confusion.

Exhibit 12

Written account from Mr. Simon Paul Cordell documenting the lack of EasyJet presence at the departure terminal.

Exhibit 19

Examples other passengers who were similarly trapped and faced identical struggles in getting assistance.

 

Key Points of the Claim

  1. Inability to Exit Terminal: Due to airport protocols, the claimant and other passengers were confined to the departure terminal after missing their flight.
  2. Lack of EasyJet Support: EasyJet staff were unavailable in the terminal area, forcing the claimant to rely on the British Airways information desk for guidance.
  3. Prolonged Resolution Efforts: The process of securing assistance took significant time, with long waits and repeated referrals to other departments or personnel.
  4. Shared Experiences: Examples of other passengers validate the shared frustration and systemic failures leading to the situation.

This structured summary connects the “Trapped in Gatwick Airport” claim to specific exhibits and document sections, presenting robust evidence for the incident.